In Vikingmoss.com, your shopping satisfaction is a priority. Below you will find detailed information on returns, complaints and exchanges that will allow for efficient and transparent solution to all issues related to orders.
Complaints
- Fundamentals of complaint:
- Complaints can be reported in the case of physical defects of the product (e.g. damage, non -compliance with the description) or other problems resulting from our fault.
- We are responsible for defects existing when the product is delivered.
- How to submit a complaint?
- Prepare a complaint application containing:
- Description of the defect and the date of its detection.
- Contact details (name, surname, e-mail address, phone number).
- Preferred method of solution (e.g. product replacement, repair or refund).
Send the application to the e-mail address: Office@ vikingmoss .com .
- Prepare a complaint application containing:
- Receipt of the advertised product:
In the event of a complaint, we organize the collection of the product at our expense. We will contact you to set a convenient receipt date. - Time of considering complaints:
We consider complaints within 14 calendar days from the date of notification.
Phrases
- The right to withdraw from the contract:
- You have the right to withdraw from the contract without giving a reason within 14 days from the date of receipt of the order.
- Personalized products (e.g. made on a special order) are not refundable.
- How to make a refund?
- Fill out the return form available here: Return form.
- Prepare the product for shipping:
the product must be intact and packed in the original packaging. - Send a package at your own expense to:
Vikingmoss - Returns
ul. Fantasy 32,
39-432 Gorzyce
- Prepare the product for shipping:
- Return of funds:
After receiving the parcel, we will refund the payment within 14 business days to the account from which the payment was made.
Replacement
- How to replace the product?
- Fill out the replacement form available here: replacement form .
- Prepare the parcel:
carefully pack the product to avoid damage during transport. - Send a package to the following address:
Sikorka.net - replacement of
ul. Fantasy 32,
39-432 Gorzyce
- Shipping cost:
- Shipping costs are covered by the buyer.
- Note: We do not accept parcels or parcels to parcel machines.
- Settlement of replacement:
- If the new product is cheaper - we will return the difference to the account from which the payment has been made.
- If the new product is more expensive - please pay a subsidy before shipping to the account:
PKO BP: 98 1020 4913 0000 9502 0162 3198
Transfer title: replacement - order No. ...
Additional information
If you have questions about phrases, complaints or exchanges, contact our customer service at e-mail: Office@ vikingmoss .com or by phone at 783517443. We are here to help you!
