At Vikingmoss, your satisfaction with your purchases is our priority. Below, you'll find detailed information regarding our returns, complaints, and exchange procedures, which will ensure that any order-related issues are resolved efficiently and transparently.
Complaints
- Grounds for complaint:
- You can file complaints in the event of physical defects of the product (e.g. damage, discrepancy with the description) or other problems resulting from our fault.
- We are responsible for defects existing at the time of delivery of the product.
- How to file a complaint?
- Prepare a complaint form containing:
- Description of the defect and the date it was discovered.
- Contact details (name, surname, e-mail address, telephone number).
- ( vikingmoss or refund).
Submit your ticket to office@vikingmoss.com .
- Prepare a complaint form containing:
- Return of the product:
If your return is accepted, we will arrange for the product to be collected at our expense. We will contact you to arrange a convenient pickup date. - Complaint processing time:
We process complaints within 14 calendar days from the date of submission.
Returns
- Right to withdraw from the contract:
- You have the right to withdraw from the contract without giving any reason within 14 days of receiving the order.
- Personalised products (e.g. made to order) are non-returnable.
- How to make a return?
- Complete the returns form available here: RETURN FORM.
- Prepare the product for shipment:
The product must be intact and packed in its original packaging. - Send the package at your own expense to the following address:
Vikingmoss – Returns
ul. Fantazja 32,
39-432 Gorzyce
- Prepare the product for shipment:
- Refund:
After receiving the parcel, we will refund the payment within 14 working days to the account from which the payment was made.
Exchanges
- How do I exchange a product?
- Complete the exchange form available here: EXCHANGE FORM .
- Prepare the shipment:
Carefully package the product to avoid damage during transport. - Send the package to the following address:
SIKORKA.NET – WYMIANY
ul. Fantazja 32,
39-432 Gorzyce
- Shipping cost:
- Shipping costs are covered by the buyer.
- Note: We do not accept cash on delivery parcels or parcel locker deliveries.
- Exchange settlement:
- If the new product is cheaper, we will refund the difference to the account from which the payment was made.
- If the new product is more expensive – please pay extra before shipping to the account:
PKO BP: 98 1020 4913 0000 9502 0162 3198
Transfer title: Exchange – Order no. …
Additional information
vikingmoss regarding returns, complaints or exchanges, please contact our customer service department by email: office@vikingmoss.com 783517443. We are here to help!
