Statute

ONLINE STORE REGULATIONS

VIKINGMOSS

1. General provisions
2. Definitions
3. Type and scope of electronic services
4. Terms and conditions of providing and concluding contracts for the provision of electronic services
5. Terms and conditions of concluding sales contracts
6. Payment methods
7. Cost, time and methods of delivery
8. Conditions for terminating contracts for the provision of electronic services
9. Product warranty
10. Complaint procedure
11. Right of withdrawal
12. Intellectual property
13. Provisions regarding entrepreneurs (B2B)
14. Final provisions

GENERAL PROVISIONS

1. The online store operating at WWW.VIKINGMOSS.COM is run by Sikorka – MARIAN SIKORA, VIKINGMOSS , run by the minister responsible for economy, business address and delivery address: ul. Fantazja 32, 39-432 Gorzyce, Tax Identification NIP ): 8672229368, e-mail address: vikingmoss @gmail.com , tel. +48783517443.
2. VIKINGMOSS WWW.VIKINGMOSS.COM store out in these Regulations.
3. The Regulations define the types and scope of services provided electronically by the VIKINGMOSS .COM , the rules for providing these services, the conditions for concluding and terminating contracts for the provision of services electronically and Product Sales Agreements, as well as the complaint procedure.
4. is obliged to comply with the provisions of these Regulations upon taking steps to use the Electronic Services of the VIKINGMOSS .COM
5. The condition for placing an Order in the Store by the Customer is to read the Regulations and accept their provisions at the time of placing the Order.
6. VIKINGMOSS .COM store conducts retail sales of Products via the Internet in Poland and other European Union countries.
7. The products offered in the Store are new, free from legal defects and have been legally introduced to the Polish market.
8. In matters not regulated in these Regulations, the following provisions shall apply:
   • Act on the provision of services by electronic means of 18 July 2002 (Journal of Laws of 2002, No. 144, item 1204, as amended),
   • Act on Consumer Rights of 30 May 2014 (Journal of Laws of 2014, item 827),
   • Civil Code Act of 23 April 1964 (Journal of Laws of 1964, No. 16, item 93, as amended)
   • and other relevant provisions of Polish law.

DEFINITIONS

1. WORKING DAY – one day from Monday to Friday, excluding public holidays.
2. REGISTRATION FORM – a form available on the website www.vikingmoss.com vikingmoss the creation of an Account.
3. ORDER FORM – a form available on the website www.vikingmoss.com vikingmoss the placement of an Order.
4. CONSUMER – a natural person who concludes a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.
5. CUSTOMER – Service Recipient who intends to conclude or has concluded a Sales Agreement with the Seller.
6. ACCOUNT – a set of resources in the Service Provider’s IT system, marked with an individual name (login) and password, in which the Service Recipient’s data is collected, including information about placed Orders.
7. REGULATIONS – these regulations of the Store.
8. SHOP Provider ’s online store operating at www.vikingmoss.com vikingmoss , SERVICE PROVIDER – company – MARIAN SIKORA , ul. Fantazja 32, 39-432 Gorzyce, e-mail address: vikingmoss @gmail.com , tel. +48783517443 .
9. PRODUCT – a movable item or service available in the Store, which is the subject of the Sales Agreement between the Customer and the Seller.
10. SALES AGREEMENT – Product Sales Agreement concluded between the Customer and the Seller via the Store.
11. SERVICE USER – a natural person, legal person or organizational unit without legal personality, to which the law grants legal capacity, using the Electronic Service.
12. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Store.
13. ORDER – a declaration of will of the Customer constituting an offer to conclude a Product Sales Agreement with the Seller.

TYPE AND SCOPE OF ELECTRONIC SERVICES

1. The Service Provider enables the use of Electronic Services via the Store, such as:
   • concluding Product Sales Agreements,
   • maintaining an Account in the Store.
2. The provision of Electronic Services to Service Users in the Store takes place under the terms and conditions specified in the Regulations.
3. The Service Provider has the right to post advertising content on the Store's website. This content constitutes an integral part of the Store and the materials presented therein.

CONDITIONS FOR PROVIDING AND CONCLUDING CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES

1. The provision of Electronic Services specified in Chapter III, point 1 of the Regulations by the Service Provider is free of charge .
2. The period for which the contract is concluded:
3. the contract for the provision of Electronic Services consisting in maintaining an Account in the Store is concluded for an indefinite period.
4. the contract for the provision of Electronic Services consisting in enabling the placement of an Order in the Store is concluded for a fixed period and is terminated when the Order is placed or when the Service User ceases to place it.
5. Technical requirements necessary for cooperation with the IT system used by the Service Provider:
   • computer with Internet access
   • access to e-mail, web browser,
   • enabling Cookies and Javascript in your web browser.
6. The Service Recipient is obliged to use the Store in a manner consistent with the law and good practices, with respect for the personal rights and intellectual property rights of third parties.
7. The Service Recipient is obliged to enter data consistent with the actual state of affairs.
8. The Service User is prohibited from providing illegal content.

CONDITIONS FOR CONCLUDING SALES AGREEMENTS

1. The information on the Store's website does not constitute an offer within the meaning of applicable law. By placing an Order, the Customer is making an offer to purchase a specific Product under the terms specified in its description.
2. The Product price displayed on the Store's website is given in Polish zloty (PLN) and includes all components. The price does not include shipping costs.
3. The Product price displayed on the Store's website is binding at the time the Customer places an Order. This price will not change regardless of any price changes in the Store that may occur for individual Products after the Customer places an Order.
4. Promotional (sale) products have a limited number of pieces and Orders for them will be fulfilled in the order in which they are received until stocks of a given Product run out.
5. In order to place an Order, the Customer is not obliged to register an Account in the Store.
6. Orders can be placed via the website using the Order Form (Shopvikingmoss) – 24 hours a day, all year round.
7. The Store processes Orders placed from Monday to Friday during Store opening hours, i.e. from 7:00 a.m. to 3:00 p.m. Orders placed on Business Days after 3:00 p.m., on Saturdays, Sundays, and public holidays will be processed on the next Business Day.
8. Conclusion of the Sales Agreement.
   • To conclude a Sales Agreement, it is necessary for the Customer to place an Order in advance using the methods provided by the Seller.
   • After placing an Order, the Seller immediately confirms its receipt and accepts the Order, which binds the Customer to their Order. Confirmation of receipt and acceptance of the Order for processing is sent by sending an email containing : confirmation of all essential elements of the Order, a statement of the right to withdraw from the contract, instructions on the right to withdraw from the contract, and these Terms and Conditions.
   • Upon receipt by the Customer of the e-mail referred to in point 8, a Sales Agreement is concluded between the Customer and the Seller.
9. Each Sales Agreement will be confirmed by proof of purchase, which will be attached to the shipment or sent by e-mail.

PAYMENT METHODS

1. The Seller provides the following payment methods:
2. payment on delivery, so-called cash on delivery,
3. payment via electronic payment services (tpay.com).
4. In case of payment by bank transfer, payment should be made to bank account number
   98 1020 4913 0000 9502 0162 3198 ( PKO BP ). Sikorka – MARIAN SIKORA , NIP 8672229368, ul. Fantazja 32, 39-432 Gorzyce. In the transfer title, please enter "Order no.…….."
5. In the case of payment on delivery, the parcel is sent after verification of the correctness of the address details.
6. When paying via electronic payment services, the Customer must pay before the Order is processed. Electronic payment services allow payment by credit card or quick transfer from selected Polish banks. The product will be shipped only after payment has been received.
7. The Customer is obliged to pay the price under the Sales Agreement within 3 Business Days from the date of its conclusion, unless the Sales Agreement provides otherwise.

COST, DELIVERY TIME AND METHODS

1. The delivery costs of the Product are determined during the Order placement process and depend on the choice of payment method and delivery method of the purchased Product.
2. Products purchased in the Store are shipped via courier ( DPD, InPost or FedEx ).
3. The Customer may collect the Product in person at the following address: ul. Fantazja 32, 39-42 Gorzyce
4. The delivery time of the Product consists of the time of completing the Product and the time of delivery of the Product by the carrier:
   • The time for completing the Product is from 3 to 10 Business Days.
   • Delivery of the Product by the carrier takes place within the time declared by the carrier, i.e. from 1 to 2 Business Days (delivery takes place only on Business Days, excluding Saturdays, Sundays and public holidays).

CONDITIONS FOR TERMINATING CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES

1. Termination of the contract for the provision of Electronic Services:
2. A contract for the provision of Electronic Services of a continuous and indefinite nature (Account management) may be terminated.
3. The Service Recipient may terminate the contract with immediate effect and without stating the reasons by sending an appropriate declaration via e-mail to the following address: vikingmoss @gmail.com
4. The Service Provider may terminate a contract for the provision of Electronic Services for a continuous and indefinite period if the Service User violates the Terms and Conditions, in particular by providing illegal content after an ineffective prior notice to cease and desist, specifying an appropriate deadline. In such a case, the contract expires after 7 days from the date of submission of the declaration of intent to terminate it (notice period).
5. Termination leads to the termination of the legal relationship with effect for the future.
6. The Service Provider and the Service Recipient may terminate the contract for the provision of Electronic Services at any time by mutual agreement of the parties.

PRODUCT WARRANTY

1. All Products offered in the Store have a manufacturer's warranty valid in the Republic of Poland.
2. The warranty period for Products is 12 months and is counted from the date of delivery of the Product to the Customer.
3. The document entitling you to warranty protection is proof of purchase: receipt or invoice.
4. Complaints regarding mechanical damage to shipments incurred during transport will be considered solely on the basis of a damage report prepared on the day of receipt. The report should be signed by the courier (delivery person) and the Customer.

COMPLAINT PROCEDURE

1. Warranty complaints:
   • The basis and scope of the Seller's liability towards the Customer who is a Consumer, under the warranty covering physical and legal defects, are specified in the Civil Code of 23 April 1964 (Journal of Laws No. 16, item 93, as amended)
2. Notification of defects related to the Product and submission of an appropriate request can be made via e-mail to the following address: vikingmoss @gmail.com
3. In the above email, please provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of the irregularity, and your contact details. This information will significantly facilitate and expedite the Seller's handling of the complaint.
4. When it is necessary to assess the physical defects of the Product, it should be delivered to the following address: Ul. Fantazja 32, 39-432 Gorzyce.
5. The Seller will respond to the Customer's request promptly, no later than within 14 days. The response to the complaint will be sent to the email address provided by the Customer or in another manner specified by the Customer.
6. In the case of a complaint from a Customer who is a Consumer, failure to consider the complaint within 14 days shall be deemed to constitute acceptance of the complaint.
7. In connection with a complaint from a Customer who is a Consumer, the Seller covers the costs of collection, delivery and replacement of the Product with a defect-free one.
8. Complaints related to the provision of Electronic Services by the Service Provider:
   • Complaints related to the provision of Electronic Services via the Store may be submitted by the Service User via e-mail to the following address : vikingmoss
   • In the above email, please provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of the irregularity, and your contact details. This information will significantly facilitate and expedite the Service Provider's handling of the complaint.
   • The complaint will be considered by the Service Provider immediately, no later than within 14 days.
   • The Service Provider's response to the complaint is sent to the Service User's e-mail address provided in the complaint or in another manner specified by the Service User.

RIGHT OF WITHDRAWAL FROM THE CONTRACT

1. A Customer who is also a Consumer who has entered into a distance contract may withdraw from it without giving reasons by submitting a relevant written declaration within 14 days. To meet this deadline, it is sufficient to send the declaration of withdrawal provided by the Store.
2. In the event of withdrawal from the contract, the Sales Agreement is considered null and void, and the Consumer is released from any obligations. Whatever the parties have provided must be returned unchanged, unless a change was necessary in the ordinary course of business. The return must be made immediately, no later than 14 days.
3. The Consumer is liable for any reduction in the value of the Product resulting from its use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
4. The Seller will refund the value of the Product, including the costs of its delivery, using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return that does not involve any costs for him.
5. If the Consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method offered by the Store, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by him.
6. The Consumer withdrawing from the Sales Agreement, in accordance with point 1 of this chapter, shall only bear the costs of returning the Product to the Seller.
7. The fourteen-day period within which the Consumer may withdraw from the contract is counted from the day on which the Consumer took possession of the Product.
8. The right to withdraw from a distance contract does not apply to the Consumer in the case of a Sales Contract:
   • in which the subject of the provision is a non-prefabricated item, manufactured according to the Consumer’s specifications or intended to meet his individual needs,
   • in which the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.
9. Both the Seller and the Customer (Consumer) have the right to withdraw from the Sales Agreement if the other party fails to fulfill its obligation within a strictly specified period.

INTELLECTUAL PROPERTY

1. All content posted on the website at www.vikingmoss.com vikingmoss protected by copyright and is owned by Sikorka – MARIAN SIKORA , NIP 8672229368, ul. Fantazja 32, 39-432 Gorzyce. The Service User is fully liable for any damage caused to the Service Provider resulting from the use of any content of the website www.vikingmoss.com vikingmoss the Service Provider's consent.
2. Any use by anyone, without the express written consent of the Service Provider, of any of the elements constituting the content of the websitevikingmossconstitutes a violation of the copyright of the Service Provider and results in civil and criminal liability.

PROVISIONS RELATING TO ENTREPRENEURS (B2B)

This chapter contains provisions that apply only to Customers who are not Consumers.

1. The Seller has the right to withdraw from a Sales Agreement concluded with a Customer who is not a Consumer within 14 Business Days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving any reason and does not give rise to any claims against the Seller by the Customer who is not a Consumer.
2. The Seller has the right to limit the payment methods provided by the Seller to Customers who are not Consumers, including requiring prepayment of part or all of the sales price, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.
3. The benefits and burdens associated with the Product, as well as the risk of accidental loss or damage to the Product, pass to the Customer who is not a Consumer upon the Seller's release of the Product to the carrier. In such a case, the Seller shall not be liable for any loss, shortage, or damage to the Product occurring from the moment the Product is accepted for transport until its release to the Customer, as well as for any delay in shipment.
4. If the Product is shipped to the Customer via a carrier, the Customer who is not a Consumer is obligated to inspect the shipment within the time and manner customary for such shipments. If the Customer determines that the Product has been lost or damaged during transportation, the Customer is obligated to take all necessary actions to determine the carrier's liability.
5. The Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without giving reasons by sending a notice of termination to the Service Recipient who is not a Consumer.

FINAL PROVISIONS

1. Contracts concluded through the Store are concluded in accordance with Polish law.
2. In the event of any inconsistency of any part of the Regulations with applicable law, the relevant provisions of Polish law shall apply instead of the challenged provision of the Regulations.
3. Any disputes arising from Sales Agreements between the Store and Consumers will be resolved primarily through negotiation, with the intention of resolving the dispute amicably. However, if this is not possible or is unsatisfactory for either party, disputes will be resolved by a competent common court, in accordance with point 4 of this chapter.
4. Judicial dispute resolution:
   • Any disputes arising between the Service Provider and the Service Recipient (Customer) who is also a Consumer shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure of 17 November 1964 (Journal of Laws No. 43, item 296, as amended).
   • Any disputes arising between the Service Provider and the Service Recipient (Customer) who is not also a Consumer shall be submitted to the court having jurisdiction over the registered office of the Service Provider.
5. A Customer who is a Consumer also has the right to use out-of-court dispute resolution, in particular by submitting a request for mediation or an arbitration court after the complaint procedure has been completed (the application can be downloaded from http://www.uokik.gov.pl/download.php?plik=6223). A list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of the Trade Inspection is available at http://www.uokik.gov.pl/wazne_adresy.php#faq596). A Consumer may also seek free assistance from a district (municipal) consumer ombudsman or a social organization whose statutory responsibilities include consumer protection. Out-of-court redress after the complaint procedure is completed is free of charge.